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Search results for “customer satisfaction”
PolyU Study Finds Online Customer Reviews Key to Understanding Customer Satisfaction
10/15/2014
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11:51:34 AM
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Online customer reviews can provide crucial aid to hotel managers in understanding the drivers of customer satisfaction
Air China’s direct selling keeps pace with its international expansion
09/08/2016
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2:18:35 PM
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Air China is assiduously improving both domestic and international websites, as well as its mobile App.
Can business travel thrive in the sharing economy?
09/02/2016
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8:24:14 PM
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China's sharing economy still has a long way to go in terms of trust.
Traveler satisfaction tops the corporate travel wishlist
08/09/2016
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8:10:29 PM
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GBTA 2016 points out that balancing business travelers’ needs for familiar consumer-like booking experiences, with their companies’ needs to manage cost and ensure traveler safety was clearly a top concern.
Adobe finds more evidence desktop dominates US travel booking despite mobile growth
08/04/2016
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1:23:30 PM
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Adobe found that although 52% of consumers browse travel experiences via their smartphone or tablet, only 21% of travel sales occur on portable devices.
Revinate closes series C financing, expands Professional Services to meet surging customer demand
07/05/2016
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2:47:59 PM
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Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, today announces it has raised $12.99 million in Series C financing.
Price continues to be a key driver of OTA customer satisfaction
05/08/2014
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11:47:46 PM
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While price continues to be an important factor driving customer satisfaction with OTAs, the highest-performing agencies excel by providing a superior website/online store experience, with clear layout and design, ease of navigation and useful information, according to the J.D. Power 2014 Online Travel Agency Satisfaction Report.
Capitalizing on IT and data – China Eastern streamlines the blend
05/06/2016
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10:42:14 PM
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China Eastern, one of the three largest airlines in China, has laid a strong IT foundation, setting up a robust data infrastructure that is paving way for customer-centric decision-making.
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